What is covered under the Standard Limited Warranty?
Manufacturing defects hindering ordinary functionality of device as intended by the manufacturer.
What is not covered under the Standard Limited Warranty?
Warranty for device will be considered invalid for: (a) defects or damage resulting from accident,
misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture,
dampness, sand or dirt, neglect, or unusual physical, electrical or electro mechanical stress; (b)
scratches, dents and cosmetic damage, unless caused by the manufacturer; (c) defects or damage
resulting from excessive force or use of a metallic object when pressing on a touch screen; (d)
equipment that has the serial number or the enhancement data code removed, defaced, damaged,
altered or made illegible; (e) ordinary wear and tear, including battery degradation; (f) defects or
damage resulting from the use of Product in conjunction or connection with accessories, products, or
ancillary/peripheral equipment not furnished or approved by the manufacturer; (g) defects or damage
resulting from improper testing, operation, maintenance, installation, service, or adjustment not
furnished or approved by manufacturer, including but not limited to installation of unauthorized
software and unauthorized root access, both of which shall void this limited warranty; (h) defects or
damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm,
lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any
electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or
viruses or other software problems introduced into the Product. This Standard Limited Warranty does
not cover any battery if (i) the battery has been charged by a battery charger not specified or approved
by the manufacturer for charging the battery; (ii) any of the seals on the battery are broken or show
evidence of tampering; or (iii) the battery has been used in equipment other than the manufacturers
device for which it is specified.
Perfumes and Beauty
Perfumes are nonrefundable or replaceable if it has not crossed its shelf life.
Fashion, Toys, Collectibles and Books
Returns and exchanges are accepted within a period of 10 days from the day of delivery given that the
tags are intact and the packaging is in the original condition.
Procedure for claiming warranty
Shipping to the repair center is free. Return Shipping is free, if your issue is covered under the
warranty.
Returns are accepted within a period of 10 days from the day of delivery given that the tags are
intact and the packaging is in the original, unopened condition. Refunds are not applicable for
returns, and the customer can opt for store credit or purchase of another product.
Warranty period is mentioned either in the warranty card, invoice or in the description of the
respective product.
If the product is found to be faulty within 7 days of purchase, it will be eligible for immediate
replacement provided that no misuse or tampering of the product is found
Upon inspection of the product, Earphones.lk will decide if the defect is covered under the
warranty conditions.
If the defect is covered under the warranty conditions, Earphones.lk will repair/ replace the
product free of charge
Earphones.lk requires 7-14 days to inspect and repair/replace the product. If the parts are not
available, this time can be extended up to 1 month or longer given the circumstances of the
repair.
If the repair process takes more than 1 month and the defect of the product is covered under
the conditions of the warranty with no mishandling or damage done by the customer, it will be
replaced with a new product.
After the product is repaired, or is not covered under the warranty, and the customer is notified,
the product should be collected within a period of 1 month, or the product will be disposed of,
upon notification once more, and acknowledgement by the customer. (Storage period can be
extended under special circumstances upon request by the customer)
Customer may contact the sales team directly via mentioned Whatsapp number & inform the
incurred issue in detail
